Privacy Policy

This Privacy & Cookies Policy explains how ComfyCat (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit www.comfycat.com (the “Site”), contact us or purchase our products. We are committed to protecting your privacy and processing your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable local laws .

Important: This policy is for information only and does not constitute legal advice.

If you have any questions, please contact us at:

help@comfycat.com

1. Who We Are (Data Controller)

The data controller responsible for processing your personal data is: ComfyCat

ComfyCat SRL

help@comfycat.com

2. What Personal Data We Collect

Some of our service providers may be located outside the European Economic Area (EEA) . When we transfer your personal data outside the EEA:

We ensure that the destination country offers an adequate level of protection (e.g. based on an EU adequacy decision ), or
We use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

You can contact us at help@comfycat.com if you would like more information about the specific safeguards applied.We may collect and process the following categories of personal data:

2.1 Data you provide directly

Contact details: name, email address, phone number.
Order details: billing and shipping address, products ordered, payment status.
Customer service data: messages you send us (e.g. via contact form or email), return requests, warranty requests, feedback.
Account data (if you create an account): login email, password (stored in encrypted form), order history, preferences.
Subscription data: if you sign up for newsletters or product updates (email address, preferences).

2.2 Data collected automatically

When you visit our Site, we may automatically collect:

Technical data: IP address, browser type and version, device type, operating system, time zone, approximate location (country/city level).
Usage data: pages visited, time spent on pages, clicks, scrolls, referring websites, and other interaction data.

This data is mainly collected via cookies and similar technologies (see Section 8).

3. Purposes and Legal Bases for Processing

We process your personal data only where we have a lawful basis under the GDPR. Depending on the context, we may process your data for the following purposes:

3.1 To process and deliver your orders

Legal basis: Performance of a contract (Art. 6(1)(b) GDPR)

To process payments, manage billing and issue invoices.
To ship your products and provide order updates.
To manage returns, refunds and warranty claims.

3.2 To provide customer support

Legal basis: Performance of a contract and/or legitimate interests (Art. 6(1)(b) and 6(1)(f) GDPR)

To respond to your questions, requests or complaints.
To manage communication about your order, returns or technical issues.

3.3 To manage your account

Legal basis: Performance of a contract (Art. 6(1)(b) GDPR)

To create and maintain your ComfyCat account.
To show your order history and preferences.

3.4 To send marketing communications (with your consent)

Legal basis: Consent (Art. 6(1)(a) GDPR)

To send newsletters, product news, special offers or promotions.
You can withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting help@comfycat.com.

3.5 To improve our Site and products

Legal basis: Legitimate interests (Art. 6(1)(f) GDPR)

To analyse how visitors use our Site (e.g. which pages are most visited).
To improve our website design, user experience and product offering.
We use aggregated/anonymous statistics wherever possible.

Where required by law, we will obtain your consent before placing non-essential cookies (for analytics or marketing) on your device.

3.6 To comply with legal obligations

Legal basis: Legal obligation (Art. 6(1)(c) GDPR)

To keep accounting and tax records.
To respond to legally binding requests from authorities or courts.

4. How Long We Keep Your Data

We keep your personal data only as long as necessary for the purposes described in this policy, or as required by law. For example:

Order and billing data: typically kept for 6–10 years as required by tax and accounting laws.
Customer service communications: kept as long as needed to manage your request and for a reasonable period afterwards (for reference and service quality).
Marketing data (newsletter subscriptions): kept until you unsubscribe or withdraw your consent.
Account data: kept while your account is active. If you request deletion, we will remove or anonymise your account data, subject to legal retention requirements.

5. Who We Share Your Data With

We do not sell your personal data. However, we may share it with trusted third parties who help us operate our business:

- Payment processors (e.g. payment service providers) to handle transactions securely.
- Logistics and shipping partners to deliver your orders.
- IT and hosting providers who host our website and databases.
- Customer service tools (e.g. helpdesk or ticketing systems) used to manage and respond to customer enquiries.
- Analytics and marketing service providers (subject to your cookie/marketing consent).

These third parties act as data processors and only process your data on our instructions, under appropriate data processing agreements. may also share data where required:

- With public authorities or courts , if we are legally obliged to do so.
- In connection with a business transaction , such as a merger or acquisition (with appropriate safeguards).

6. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA) . When we transfer your personal data outside the EEA:

We ensure that the destination country offers an adequate level of protection (e.g. based on an EU adequacy decision ), or
We use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

You can contact us at help@comfycat.com if you would like more information about the specific safeguards applied.

7. Your Rights Under GDPR

You have several rights regarding your personal data:

Right of access – to obtain confirmation whether we process your data and to receive a copy.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure (“right to be forgotten”) – to request deletion of your data in certain circumstances.
Right to restriction of processing – to limit how we use your data in specific situations.
Right to data portability – to receive your data in a structured, commonly used format and transfer it to another controller, where technically feasible and where processing is based on consent or contract.
Right to object –
- to direct marketing at any time;
- to processing based on legitimate interests, in which case we will stop unless we have compelling legitimate grounds.
Right to withdraw consent – when processing is based on your consent, you can withdraw it at any time (this does not affect the lawfulness of processing before withdrawal).

To exercise any of these rights, please contact us at: help@comfycat.com

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated. For example, in Italy this is the Garante per la protezione dei dati personali, and in other EU countries, your national supervisory authority.

8. Cookies and Similar Technologies

Cookies are small text files that are stored on your device when you visit a website. They help the site recognise your device and remember certain information (such as language settings or the contents of your cart). We use the following types of cookies:

8.1 Strictly necessary cookies

These cookies are essential for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions you take, such as:

Logging in
Adding items to your cart
Filling in forms

You can set your browser to block these cookies, but some parts of the site may not work properly.

8.2 Performance & analytics cookies

These cookies help us:

Count visits and traffic sources
Understand which pages are most and least popular
See how visitors move around the site

We typically use aggregated, anonymous statistics for this purpose. Where required by law, we will ask for your consent before placing analytics cookies. You can change your preferences at any time via the cookie banner or your browser settings.

8.3 Functional cookies

These cookies enable the Site to provide enhanced functionality and personalisation (such as remembering your language or region). If you do not allow these cookies, some services may not function properly.

8.4 Marketing & advertising cookies

These cookies may be set by us or by our advertising partners to:

Build a profile of your interests
Show you relevant adverts on other sites or platforms

We will only use marketing cookies with your consent . You can withdraw your consent via the cookie banner or browser settings.

9. Managing Cookies

When you first visit our Site, you will see a cookie banner asking you to:

Accept all cookies, or
Choose your preferences (e.g. enable only essential cookies).

You can also manage cookies via your browser settings:

Block all cookies or certain types of cookies
Delete cookies that have already been set

Please note that disabling certain cookies may affect the functionality of the Site.

10. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against:

Accidental or unlawful destruction
Loss or alteration
Unauthorised disclosure or access

These measures include:

Using secure connections (HTTPS)
Restricting access to personal data to authorised personnel only
Using secure systems and regularly updating software

However, no method of transmission over the internet or storage system is 100% secure. We cannot guarantee absolute security but we work continuously to protect your data.

11. Children’s Privacy

Our Site and products are not intended for children under 16 years of age, and we do not knowingly collect personal data from children under this age. If you believe a child has provided us with personal data, please contact us at help@comfycat.com and we will take appropriate steps to delete such data.