Returns & Refunds – ComfyCat

We want you and your cat to be genuinely happy with your ComfyBox Pro automatic cat litter box and accessories. If something isn’t right, we’ll do our best to help.

1. How to Request a Return

To start a return, please email help@comfycat.com with:

Your order number
The product(s) you want to return
A short explanation of why you’d like to return
Photos or a short video if the item is damaged or faulty

We’ll reply with step-by-step instructions and the correct return address.

2. 30-Day Satisfaction Refund

Unless otherwise stated at checkout:

You have 30 days from the date of delivery to request a satisfaction refund.
After 30 days, normal satisfaction refunds no longer apply, except in cases of clear product fault.

Your statutory consumer rights may give you additional protections; these are not affected.

3. Condition of Returned Items

To be eligible for a refund within the 30-day period:

The product must be returned clean and in reasonable condition.
All original parts and accessories (power cable, adapter, waste drawer, etc.) should be included.
Where possible, use the original packaging or equivalent sturdy packaging.

We will inspect each returned item and apply the following:

Unused and in original condition

You receive a full refund once we receive and check the product.
Used but still working correctly

You receive a refund minus the original shipping cost once we receive and check the product.

If a product is returned in very poor condition (excessive damage, missing parts, heavy soiling), we may apply a partial refund to cover cleaning or refurbishment costs.

4. After 30 Days

After 30 days from delivery:

We normally do not offer full satisfaction refunds unless there is a clear product fault.
If there is no product fault (for example your cat refuses to use the box or you changed your mind late), we may, at our discretion, offer a partial refund or store credit as a goodwill gesture.
If there is a genuine fault or defect, we will handle the case under our faulty product / warranty process (which may involve troubleshooting, spare parts or a replacement).

5. Faulty or Damaged Items

If your product arrives damaged or develops a fault:

Email help@comfycat.com with your order number, a description of the problem and clear photos or a short video.
Our support team will troubleshoot and may propose a repair, spare part or replacement according to our warranty rules.

Where a manufacturing defect is confirmed, we will repair or replace the item in line with our warranty terms.

6. Refunds

Once we receive and inspect your return:

We will email you to confirm whether your refund is approved (full or partial).
Approved refunds will be processed to your original payment method.
Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.

Original shipping costs are not refunded for used but working products, in line with the policy above.

7. Exchanges

If you would prefer an exchange (for example, a replacement unit), please mention this in your email. We’ll confirm what’s possible based on stock availability and the condition of your returned product.

8. Subscriptions

For litter or other subscription products:

You can cancel or pause upcoming shipments by contacting us at help@comfycat.com before your next billing/shipping date.
If a shipment has already been processed, standard return rules apply.